Frequently Asked Questions
Everything you need to know about shopping with Normans Musical Instruments.
How long does shipping take for heavy instruments like pianos and drum kits?
Standard shipping typically takes 3-5 business days. For oversized items such as digital pianos or full drum sets, we use specialist couriers to ensure safe transit, which may take up to 7 business days.
Do you offer a warranty on your musical instruments?
Yes, all new instruments come with a minimum 12-month manufacturer warranty. Many of our premium brands offer extended warranties of up to 5 years upon registration.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return your instrument in its original condition and packaging for a full refund or exchange.
Are the instruments set up and inspected before they are shipped?
Absolutely. Our in-house technicians perform a multi-point quality check on all woodwind, brass, and string instruments to ensure they are play-ready the moment they arrive at your door.
Do you offer financing or 'Buy Now, Pay Later' options?
Yes, we partner with several providers to offer flexible payment plans, including 0% interest options for qualifying purchases to help make your musical journey more affordable.
Can I purchase replacement parts or accessories through your store?
We stock a wide variety of essential accessories, including reeds, strings, mouthpieces, and cleaning kits. If you need a specific spare part, please contact our support team.