Returns & Exchanges Policy

At Normans Musical Instruments, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most items. If your instrument or accessory doesn't meet your expectations, you can return it in its original condition and packaging for a full refund or exchange.

1

Initiate Your Return

Log into your account or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA).

2

Pack Securely

Carefully repackage your items in their original manufacturer's box with all included manuals, accessories, and protective padding.

3

Ship to Our Warehouse

Affix the provided return label to the outside of the package and drop it off at your nearest authorized courier location.

4

Quality Inspection & Refund

Once our specialists verify the condition of the returned instrument, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing